The volunteer will assist with the administrator and/or Volunteer co-ordinator in understanding and carrying out the
various admin tasks that go to ensure the daily smooth running of the organisation.
Tasks:
• Participate in the induction and training programmes of Zest
• Meeting and greeting service users and setting them in appropriate waiting area.
• Inform the therapist of service users arrivals
• Assisting in keeping up to date records as directed by administrator
• Carryout appropriate filling duties and various other admin tasks such as photo copying, letter writing and
putting together information packs
• Answering telephone enquires and ensuring message reaches appropriate members of staff
• Attend monthly line management meetings for support and guidance from the volunteer coordinator.
Advice and information
The volunteer will assist with the volunteer coordinator in understanding and carrying out the various tasks of advice ad information giving to ensure that appropriate, relevant and up to date in formation is available to service users.
Tasks:
• Participate in the induction and training programmes of Zest
• Assisting in compiling and collating the most current information available.
• Assisting in ensuring that this information is available in writing format for service users
• Understanding and delivering risk management and crisis intervention protocols to service users
• Answering face to face and telephone enquires for advice and information form service users and
professional agencies
• Where appropriate individual volunteers may be selected to train in and deliver information sessions to
local community and voluntary/or statutory organisations
• Attend monthly line management meetings for support and guidance from the volunteer coordinator.
Research and Training
The Volunteer will lease with the director of Clinical services and/or Director of Corporate services in compiling
the most up to date empirical evidence around the services provided by Zest. The volunteer will also assist in the
developing and if necessary the delivering of a range of training programmes to relevant Community and Voluntary
and Statutory agencies on the issues of self-harm, suicide and emotional health.
Tasks
• Collecting CORE measures and compiling reports on service users evaluation reports
• Contacting and interviewing ex-service users in order to monitor and evaluate the services delivered by Zest
• Assisting in developing relevant training programmes and creating PowerPoint presentations with a view to
delivering the training to Community and Voluntary agencies on request.
• Carry out training evaluation from previous and current participants in Zest training.
• Attend regular line management meetings for support and guidance from relevant staff member.
Therapeutic support – Counselling, Mentoring, Befriending & Complementary Therapy
The volunteer will lease with the Director of Clinical Services and Volunteer Co-ordinator to assist in delivery of
therapeutic service.
This role is usually carried out in conjunction with the academic/training agency where the volunteer is undertaking
his/her professional qualification.
Tasks:
• Participate in the induction and training programmes of Zest
• Comply with the academic institutions guidelines for practice placements.
• Undergo an initial period of up to 6 months for assessment of suitability to see service users in a therapeutic
environment.
• Engage with those service users as allocated by Director of Clinical Services.
• Attend regular clinical supervision as well as mentoring support within the organisation over and above the
normal clinical supervision expected for the academic course.
• Adhere to all risk management policies and procedures at all times when engaging with service users.
Fundraising
The volunteer will lease with the director of corporate services and the finance officer in identifying and structuring
plans for up and coming fundraising events. The volunteer will work within a fundraising team and will meet with
the team and the finance officer to discuss possible options for future fundraising events.
Tasks: : TO BE COMPLETED
House Keeping and Maintenance
The volunteer will lease with the volunteer coordinator in identifying and structuring the programme of work to ensure that the premises are presentable and welcoming at all times to all service users, visitors and staff. It is everyone’s responsibility in Zest to maintain their own area of work and to open up and close down the various rooms each day. There is a rota that highlights these responsibilities. This role will involve very specific tasks and duties as identified by the volunteer coordinator and director of clinical services.
Tasks:
• Small maintenance tasks of DIY, cleaning, food preparation, room refurbishment
• It will also involve aspects of shopping, cooking, painting, repair etc.
• Health and safety procedures will be paramount in undertaking this role for which appropriate training and induction will be given
• The work will be carried out in all the rooms of Zest locations
• The volunteer will attend regular line management meetings for support and guidance from the volunteer co-ordinator.
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